Frequently Asked Questions
Lost package. Misdelivered. Delivered but did not receive.
Unfortunately, once orders leave our facility we can't be held responsible for our courier's errors. Please purchase insurance for your package if you have experienced lost packages in the mail.
My item is defective. How can I resolve this?
Please take a picture that illustrates how it is defective and email us the issue you are experiencing. We will contact you within 24-48 hours.